November 16, 2020

Providing Dental Records to Patients with Past-Due Accounts

Answer:

Michigan’s Medical Records Access Act, MCL 333.26261 et seq., requires that patients and their authorized representatives (e.g., someone the patient has given written authorization to receive information, a personal representative or heir at law of a deceased patient, etc.) the right to examine or obtain a copy of their dental record as promptly as reasonably possible under the circumstances but generally not more than 30 days following the request. A patient or an authorized representative who makes a proper request is entitled to examine and copy his or her dental record. You may not refuse to comply with this requirement due to the patient having a past-due balance. The age of the past-due balance, its amount and other factors are irrelevant.

However, you may refuse to make the copy yourself and instead only make the record available for copying. This would require the patient to hire his own copying service to appear at your office and make the copy pursuant to a contractual arrangement directly between the patient and the copying service. Alternatively, Section 9 of the Medical Records Access Act allows you to refuse to copy all or part of the dental record for a patient until and unless the entire copying fee is paid up-front.

Therefore, under no circumstances are you required, nor should you allow a patient, to become further indebted to you as a result of complying with Michigan’s Medical Records Access Act. Section 9 governs the amount of the fee that may be charged to make the copy.

The fees updated early in 2020 are as follows:
  • initial fee — $25.38;
  • first 20 pages — $1.27 per page;
  • pages 21–50 — $.63 per page;
  • pages 51+ — $.25 per page.

Section 9 does not require you to collect this copying fee. Instead, it provides that you may charge up to these amounts. Having an office policy whereby you do not charge patients for a copy of records who have paid in full would be legal even if you charge a copying fee to those that have an outstanding balance.

Read the complete Q&A in the Journal of the Michigan Dental Association on page 24.

About the author:

Daniel J. Schulte answer questions about health care lawDaniel J. Schulte has more than 25 years of experience helping clients solve tough problems and capitalize on opportunities that require a blend of business and legal expertise. His practice focuses on addressing the legal, business, licensing, and regulatory challenges of health care professionals, organizations, and facilities. Dan understands how legal issues impact business objectives and, as a result, offers his clients practical, results-oriented advice. He is a Certified Public Accountant, former managing partner and current executive committee member of the firm. Dan also serves as co-chair of the firm’s Health Care Practice Group.

 

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